We are proud to offer both domestic and international shipping services.

AVERAGE DELIVERY TIMES

• USA: 5-14 business days
• Canada: 5-14 business days
• United Kingdom: 5-14 business days
• Europe: 4-14 business days
• Australia : 4-14 business days
• New Zealand: 4-14 business days
• Ireland 5-14 business days 
• International: 5-17 business days

Holiday Delivery Times (Orders placed between Black Friday, Nov 26, to Boxing Day, Dec 26): 

• USA: 5-12 business days
• Canada: 5-12 business days
  
• United Kingdom: 5-12 business days
• Europe: 5-12 business days
• Australia 5-12 business days
• New Zealand: 5-12 business days
• Ireland 5-15 business days 
• International: 5-20 business days

Please allow 1-4 business days for order processing during Holiday Delivery Times. Orders are not guaranteed to arrive by Christmas. 

Please note that these are estimated delivery times, and the actual delivery time may vary. During periods of high demand or transportation issues, shipping times may be extended. In such instances, don't hesitate to get in touch with us, and we'll be more than happy to assist you. Please view our refund policy if required.

Larger than usual orders (Bulk orders) may take more time to process. 

SHIPPING GUARANTEE

We guarantee a maximum shipping period of 31 business days. This is not reflective of our average delivery times but rather serves as a security measure for your peace of mind. If, for any reason, your order is not delivered within this timeframe, you have the option of a full refund or reshipment. 

HOW DO YOU ENSURE THE QUALITY OF YOUR PRODUCTS?

At Nordic Peace, we maintain stringent quality standards by developing and curating our products in-house. Our dedicated team conducts thorough checks to guarantee top-notch quality.

At Zodiac Eclipse, we take great pride in meticulously curating high-quality products. We are continuously working to offer you a diverse selection of products and ensure swift delivery so you can  Our commitment to delivering exceptional quality and reliable service remains unwavering. If you have any questions regarding your order, our team admin@zodiaceclipse.com is here to assist you. 

MISSING ORDERS MARKED AS DELIVERED

If your order is marked as delivered but you have not received it, this may be due to errors made by third-party shipping carriers. If this happens:

1. Contact Us: Please reach out to our team at admin@zodiaceclipse.com. When you contact us, please provide your current address so we can compare it with the order information. We will also provide you with your tracking number and local carrier contact information.
2. Investigation: We will contact your local carrier and open a Help and Service request to help retrieve the package. Meanwhile, we will invite you to contact your local carrier to confirm non-delivery and explore any pickup solutions if available.
3. Free Reshipment: If the previous steps do not result in retrieving your package, we will offer a free reshipment of your order. Optional: Provide an alternative address to minimize the chances of this issue recurring.
4. Refunds: If the previous options are unsucessful in remedying your issue, refunds can be considered.

We take pride in our commitment to customer satisfaction and transparency. 

I ORDERED MULTIPLE PRODUCTS, BUT ONLY RECEIVED ONE. WHAT IS HAPPENING? 

It is normal. Please wait a little longer, the remaining packages of your shipment will arrive soon. Thank you. 

WHAT STEPS DO YOU TAKE TO ENSURE TIMELY DELIVERY?

We understand the importance of timely delivery and work diligently to process orders promptly. Our efficient logistics processes, help us provide fast and dependable shipping services.

Please contact admin@zodiaceclipse.com for any help regarding your order shipments.